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Chair: Tim Marlton – Development Manager, First Practice Management
AM Sessions
9.30 Growing patient participation: A practical guide to setting up or developing a patient participation group
How PPGs help practices & patients alike. Recruitment & purpose. Maintaining momentum.
Dr Graham Box – Chief Executive, National Association for Patient Participation
10.10 Developing truly responsive services in primary care
The role of provider, commissioner & patient group in improving responsiveness.
Dr Mike Warburton – National Director for
Dental & GP Access, Department of Health
10.50 Exhibition & Morning Coffee
11.30 Ways to boost practice income,
save tax & minimise costs
Paul Samrah – Head of Healthcare,
Kingston Smith LLP
12.10 Creating new revenue streams in general
practice – a forum for ideas & inspiration
From cosmetic surgery to providing space for alternative therapies in your practice, this session will allow practice managers from across the country to bounce ideas off each other & inspire ideas to create new revenue streams in general practice
12.50 Exhibition & Lunch
PM Sessions
1.40 PBC: Where’s it going?
How does it fit into WCC?
Val Hempsey – Practice Manager.
Jose Tarnowski – Practice Manager, Wrington Vale Medical Practice & Board Member, Woodspring PBC Consortium.
2.20 GP health centres – the Darzi vision
What impact are they having? What are they
bringing to the party? And what is their future
impact likely to be?
Val Hempsey – Practice Manager
3.00 Exhibition & Afternoon Tea
3.30 I.T. in general practice & the NHS –
what’s really happening?
GP systems – including GP systems of choice progress. NHSmail. Summary care record.
Richard Gunn – Practice Manager, Bewdley
Medical Centre, Worcestershire
4.00 The new NHS complaints procedure
Listening, improving, responding.
Chris Bostock – Public & Patient Experience, Commissioning & System Management Directorate, Department of Health
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