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Chair: Tim Marlton – Development Manager,
First Practice Management
AM Sessions
9.30 Best practice live: Creating an online
consultation service to meet patient needs & manage supply & demand
10.10 Care quality commission registration:
What’s the implication for practices?
London: Dr Linda Hutchinson - Director of Registration, Care Quality Commission
10.50 Exhibition & Morning Coffee
11.30 Overcoming the challenges of providing direct enhanced services (DES) & local enhanced services (LES)
An interactive audience session – bring your own thoughts & experiences including challenges & success stories to discuss with other practice managers from across the country.
12.10 NHS Practice Management Network
Andrew Kent – GP Access & Support
Programme, Primary Care Commissioning & System Management Directorate, Department of Health
12.50 Exhibition & Lunch
PM Sessions
1.30 One of the joys of practice management –
managing difficult staff: Top tips to take away
Introduction & background. Management styles. Generic tips. Case studies & lessons learned. My tips. The hardest of all?
David Holmes FIHM – Practice Manager, Grimsby & Chair, East Midlands region
of the Institute of Healthcare Management
2.10 GP-led response to equitable access:
The Newcastle story
Newcastle upon Tyne is at the centre of one of the most concentrated clusters of equitable access procurements. Hear how a GP-led collaborative responded to multiple procurements. The story covers setting up a Community Interest Company, responding to the bid process & keeping focused. Key aspects of why bids were won & lost. Frank & honest lessons learnt that are practical & transferable.
David Thorne – Managing Director,
Blue River Consulting
2.50 Exhibition & Afternoon Tea
3.10 The future of general practice partnership
models & contracting with PCTs
The future infrastructure of general practice.
Limited liability partnerships. Will the partnership model survive? Using alternative models.
Andrew Lockhart-Mirams – Senior Partner, Lockharts Solicitors
3.50 Best practice guide to recruitment
Kelly Morris – Haymarket Medical Media, GP Newspaper, Independent Nurse & Healthcare Republic website
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